This privacy and security policy (the “Policy”) explains the information we collect about you, how we use the information, some of the security steps taken to protect the information, and the choices you have to review, revise and/or restrict our usage of this information. This Policy is part of the Terms & Conditions of Use that govern the Website and is binding on all Website users.
What information do we collect and how do we use it?
CousinEarl.com collects information from our customers for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve shopping experience and to communicate about products, services and promotions. We collect information such as name, telephone number, email, postal address and payment information (“Personal Information”) that you provide to us when you place an order, participate in a promotion or survey, write product reviews, post customer-generate photographs and content, or other user-generated content. We may use this information collected online to process or fulfill your order. We also collect email addresses at various site locations in order to send you necessary order-related messages such as order confirmation and shipment confirmation notices. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this website and to send you offers, promotions, or information that we believe may be of interest to you. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer as well as to determine what offers, promotions or information to send you.
To serve you better, we may combine Personal Information you give us online, via mobile device, or through our customer service call center. We may also combine that information with publicly available information and information we receive from cross-reference with select partners and others. By combining this information, we are better able to communicate with you about our products and services, special events and promotions, and better able to personalize your shopping experience.
We do not share credit card or other payment information with third parties except for the purpose of processing payment for products and services you’ve ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.
You can always update your personal information or opt-out of our online mailing list or other communications from us. If at any time you would like us to update your information or you opt-out, just click here to email CousinEarl.com customer service. Please be sure to include your email address, full name and mailing address.
Sensitive personal information contained in orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology.* In order for SSL security to work, you must use an SSL enabled browser. *Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, date encryption and date integrity for secure transactions.
Unfortunately, no date transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and date exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third part; and (d) WHEN YOU TRANSFER AN INFORMATION TO US, YOU DO SO AT YOUR OWN RISK
If you still have concerns about ordering electronically, feel free to call (214) 973-2524 and place your order over the phone. Have the 4-digit style number, size, and color read for each item you wish to order. You can print your shopping basket page and mail to: Cousin Earl * 8303 Chancellor Row * Dallas, TX 75247 – Attn: Order Processing *
Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card numbers. We will never ask for sensitive Personal Information via e-mail.
* YOU ARE RESPONSIBLE AT ALL TIMES FOR MAINTAINING THE CONFIDENTIALITY OF ANY PASSWORD OR OTHER ACCESS INFORMATION *